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The Referral Support Service (RSS) is a local service working on behalf of NHS Scarborough and Ryedale CCG and NHS Vale of York CCG – and GPs who practice here.
The aim of the RSS is to get patients the right care, at the right time, in the right place, first time.
When your GP refers you for a hospital appointment, it will be passed to a team of dedicated patient support staff who work for the RSS.
They will contact you by telephone to explain the options for where to have your appointment. To help you decide, they will have access to a range of useful information such as waiting times, accessibility and car parking. This will help to ensure you get the most convenient appointment as quickly as possible.
Every year the CCG receives money from the Government to pay for healthcare for everyone registered with a GP in the area. The NHS has limited resources, and we have a duty to manage them carefully.
Demand for healthcare is growing. New and often expensive treatments are becoming available all the time. Our priority is to pay for those medicines and treatments that have good scientific evidence for their safety and effectiveness and offer good value for money. As a result there are some treatments we do not normally pay for.
Our Individual Funding Request (IFR) policy sets out the principles behind our decisions on individual treatments. It also explains the system we have for processing each individual request for treatment.
Humber Teaching NHS Foundation Trust provides many community services for the population of Scarborough and Ryedale CCG. They include:-
- Community nursing
- Occupational therapy
- Speech and language therapy
- Specialist respiratory, including pulmonary rehabilitation and home oxygen therapy
- Continence Service
- Specialist diabetes nursing team, including type 1 and 2 education
- Cardiac care and rehabilitation
- Heart failure specialist nurses
- Tissue viability nurses
- Stroke rehabilitation service
- Rapid response service
- Musculoskeletal physiotherapy outpatient service
Please note, if you have non-patient related queries you can contact the Humber Team on email@example.com
To help the RSS team process referrals efficiently, GPs are asked to provide following information:
- Up to date patient information, including a daytime telephone number with the area code
- The primary reason for referral, including clear referral instructions
- Record of BMI and Smoking Status
- Previous relevant medical history and any recent investigations
All relevant documents need to be attached at the time of referring into the Referral Support Service. Without this the referral cannot be processed. There’s more information about the Referral Support Service process, here.
In 2016, NHS Scarborough and Ryedale CCG's Governing Body approved a Prevention and Better Health policy which mandates GPs to take into account smoking and BMI status on all referrals to surgical specialties. It means:-
Referrals to Orthopedic Specialties for Hip and Knee opinion with a BMI ≥ 30 to be offered referral to Tier 2 Weight Management Programme (Tier 3 an option where clinically indicated and a provider is found) and referral to be held for a health optimisation period of six months, offering an opportunity for weight loss to improve health and surgical outcomes.
All non-urgent referrals to the Surgical Specialties with a BMI of ≥ 35 to be offered a referral to Tier 2 weight management (Tier 3 an option where clinically indicated and a provider is found) and their referral to be held for a period of Health Optimisation for six months.
All non-urgent referrals to Surgical Specialties where the patient is a smoker to be offered a referral to smoking cessation. The patient’s referral to surgical specialties will be held for a period of six months to give the patient the opportunity for a period of health optimisation. If a positive quit is confirmed within this period then the referral could be expedited.