Buying health services for local people

COVID-19 (coronavirus) latest: do not leave your home

Everyone must stay at home to help stop the spread of coronavirus. Advice for clinicians on COVID-19 (coronavirus) is here. If you are a member of the public looking for health advice, visit the NHS website or North Yorkshire Public Health. And if you are looking for the latest travel information, and advice about the government response to the outbreak, go to the website.

Last updated: 30 March, 2020 15:59pm

en English
en English

Reclaiming Travel Costs


Patients who are not eligbile for Medical Non-Emergency Transport may be able to claim a refund for travel costs under the Healthcare Travel Costs Scheme (HTCS). This covers reasonable costs of travelling to hospital or other NHS premises for NHS-funded treatment or diagnostic tests arranged by a doctor or dentist. To be eligible, the patient must be on a low income or in receipt of qualifying benefits; and be unable to get a friend or relative to take them.

Further details can be found on the NHS England website.

As a general rule your reimbursement should be made by the hospital where you have attended for treatment. However, where this is not possible, an HC5 form should be completed and sent together with your travel receipts to:

NHS Business Services Authority, Bridge House, 152 Pilgrim Street, Newcastle Upon Tyne NE1 6SN.

You can make a postal claim up to three months after your appointment has taken place.

What we will pay

You may claim for the travel costs of one helper to come with you, if this is considered medically necessary. The relevant section of the HTCS claim form must be completed by a member of medical staff.

Public transport

You may claim for the cheapest form of public transport available, including concessionary and promotional fares.

Private car

You may claim a locally agreed mileage rate of 15p per mile to and from your home address (determined by Google Maps) plus parking charges. You may not claim for any penalty notices.


As a rule taxis fares are not refunded but are paid at private car rates (as above). Patients are assessed on an individual basis.

en English