Buying health services for local people

COVID-19 (coronavirus) latest: do not leave your home

Everyone must stay at home to help stop the spread of coronavirus. Advice for clinicians on COVID-19 (coronavirus) is here. If you are a member of the public looking for health advice, visit the NHS website or North Yorkshire Public Health. And if you are looking for the latest travel information, and advice about the government response to the outbreak, go to the website.

Last updated: 30 March, 2020 15:59pm

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Patient Transport


The Medical Non-Emergency Transport service (MNET) is a free service to help eligible patients get to and from hospital appointments.

It’s provided by Yorkshire Ambulance Service.

To use the service, a patient must meet certain criteria set out by the Department for Health. The criteria are aimed at establishing a medical need.

As part of new contract arrangements, Yorkshire Ambulance Service advisors will check new and existing users against a fresh set of questions designed to establish the eligibility of patients to access non-emergency patient transport.

How do I arrange an MNET booking?

When travelling to your appointment, please first consider using local public transport and/or taxis. If you are unable to use these due to medical reasons please contact the MNET team on 0300 330 2000 to request patient transport.

You will be asked questions to determine your eligibility and will need your appointment details. If you are not eligible there are alternative services available, including voluntary sector solutions.

There’s further information for patients in this Yorkshire Ambulance Service booklet.

There’s more information for healthcare professionals, here.

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