Patient and Public Participation
Current engagement
The review will consider how to provide the best possible care for local people who need to use acute hospital services within the resources (money, staffing and buildings) that are available to the local NHS. This may include delivering some aspects of care out of hospitals in GP surgeries or other community settings to better meet local peoples’ needs.
For more information on the Scarborough Acute Services Review, please click here.
Previous engagement
There’s more information about previous engagement – and findings – below.
There’s also information about Consultation Reports in our Publications section.
You can read more about how we use the findings from our engagement to shape local services at You Said, We Did.
2019/20
The Emergency Department and Urgent Treatment Centre at Scarborough Hospital has, over the last six months, been under increasing pressure. There have been a number of occasions where ambulances have had to divert to other sites as the department has not had the capacity to receive new cases.
In order to get a greater understanding from patients themselves as to why they are presenting in the department, we undertook an engagement exercise and spoke face to face with patients. The full report is available here.
Between 15 July and 2 August 2019, NHS Scarborough and Ryedale Clinical Commissioning Group (SRCCG) in partnership with York Teaching Hospital NHS Foundation Trust (YFT) wanted to reduce the pressures on the emergency department in Scarborough Hospital over the summer holiday period. The campaign was mainly targeted at holiday makers due to the fact admissions to the emergency department tend to increase over the summer period especially amongst tourists. You can read the full findings of this engagement in this report.
Scarborough Borough Council in association with NHS Scarborough and Ryedale Clinical Commissioning Group (CCG) hosted an informational event on 7 November 2019 encouraging people who have moved to the area from overseas to register for the EU settlement scheme. Flyers for the event were produced in a number of different languages:
2018/19
Due to the lack of respite care facilities for people with complex learning disabilites in Scarborough with the help of Happy Futures Support Specialists Limited, Kelly's Place was opened to help cater to this. The CCG began to work with Happy Futures in 2014 on the protect which was finally opened in August 2018.
Kelly's Place is a is a bespoke two-bedroom bungalow in Burnside, Eastfield, featuring en-suite bathrooms, tracker hoists and ample moving space for wheelchairs. It also has a large lounge, a fully equipped kitchen and a sensory room. The facility has been specifically designed to easily accommodate up to two individuals in a safe and comfortable environment.
Upgrading and development of the bungalow into the bespoke facility was part funded by NHS England (£20,000) and part funded by Happy Futures Support Specialists Limited (£38,000) while one of the two beds is funded in its entirety (£39,000 a year) by NHS Scarborough and Ryedale Clinical Commissioning Group (CCG).
You can read more information here. There's a podcast about Kelly's Place, here.
The aim of this engagement exercise was to speak to patients face to face and gain a greater understanding from patients of their experience accessing the ‘one stop service’.
The feedback received helps SRCCG ensure the services commissioned for patients in the future are the very best they can be, if you would like to read the full report please click here.
You can find our communications and engagement plan, here.
2017/18
NHS Scarborough and Ryedale Clinical Commissioning Group (SRCCG) undertook an engagement exercise to engage with the local community and gather feedback on the adult autism and Attention deficit hyperactivity disorder (ADHD) assessment and diagnostic service.
The service was commissioned by the NHS Partnership Commissioning Unit (PCU) in January 2016 following a competitive tender on behalf of the four CCGs across North Yorkshire. The contract was for two years and was due to expire on the 31st December 2017. CCGs across North Yorkshire agreed to continue the service with the current provider and extend the contract for a further year.
When a contract is due to expire, it is an opportunity to review the current pathways and service specification to ensure that the service meets the needs of the local population. You can read the full report of this consultation, here.
You can find our communications and engagement plan, here.
News
North Yorkshire Clinical Commissioning Groups to recommission local adult autism and ADHD services
NHS Scarborough and Ryedale Clinical Commissioning Group (SRCCG), wanted to hear the views of patients accessing the Breast Care Service – One Stop Clinic provided by York Teaching Hospital NHS Foundation Trust (YFT).
When YFT was unable to recruit the appropriate staff to continue to provide the service in Scarborough a joint decision was made by the SRCCG and YFT to move the service to York Hospital ensuring patients were seen within two weeks. The service offered to SRCCG patients at York Hospital offers a "one stop clinic" that includes consultation, tests and a diagnosis undertaken during a one day out patient visit.
The feedback received helps SRCCG ensure the services commissioned for patients in the future are the very best they can be, if you would like to read the full report please click here.
You can find our communications and engagement plan, here.
NHS Scarborough and Ryedale CCG is looking at ways to give patients greater access to general practice services outside of traditional surgery hours, with more appointments potentially available for people to see a doctor or other healthcare professional at evenings and weekends.
We want to introduce a service that is shaped around the needs of local people and throughout early 2018 we consulted residents through face-to-face contact and an online survey.
The results of the feedback received will help design and implement the extended hours service specification, With the intention the service will be available from Spring 2019, you can read the findings of the initial report, here.
You can find our communications and engagement plan, here.
In November 2017, NHS Scarborough and Ryedale Clinical Commissioning Group staged two public meetings in Malton and Scarborough, where we asked patients: "What changes to services and prescribing policy might be acceptable to help keep our local NHS sustainable”?
We shared details of the difficulties facing the local health economy with residents – along with options to help meet our financial challenges.
You can download the presentation we gave to residents, here and see a summary of the feedback we received.
It's worth emphasising that we do not consider the events in Malton and Scarborough to be formal public consultation, but more of a "conversation starter"; an attempt to have an open and transparent discussion with residents about the financial challenges we face and some possible options for addressing them.
In our view, while we acknowledge they sometimes throw up more questions than answers, they’re invaluable in terms of keeping people informed and painting a picture of the local health economy.
2016/17
The contracts for community health services in Scarborough and Ryedale expired in October 2017 and as part of the procurement process engagement with patients and carers has been carried out by the CCG. As a result of feedback received, a clear picture of the health and social care landscape in our area emerged. Importantly, the evidence gathered gave a strong steer in terms of what could be done differently and what could be done better so a decision was made to pause the procurement process to allow consideration on how to design future community health services so they would best meet the needs of patients and carers.
As a result of this feedback a decision was taken to undertake a further exercise to seek support for the key aim of an integrated health and social care service. This was a soft engagement exercise seeking support for a direction of travel incorporating the following key principles:
- A focus on prevention
- Single point of contact
- Shared records
- Staff working seamlessly across organisational boundaries
- Possible creation of new health and social care roles
- Improved signposting to services
Full details of the engagement report can be found here.
Executive summary
Scarborough and Ryedale Clinical Commissioning Group (the CCG) carried out a series of engagement events and activities between the 21st November 2016 to the 16th February 2017, on its proposal to develop plans for a new Integrated Prevention, Community Care and Support service. This report presents the findings from that work and includes an initial equalities impact assessment, you can read the full summary here.
News
Encouraging start’ for Humber Trust’s new model of community care in Scarborough and Ryedale
NHS Scarborough and Ryedale CCG, through the work of its Communications and Engagement Committee (CEC), has committed to a long term awareness campaign to ensure our patients access the most appropriate healthcare service that their situation demands. In 2017, we undertook some work to analyse the Right Care First Time campaign and look at areas where we can improve knowledge of different health services. The findings are here.