Buying health services for local people

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Right care, first time

If you become unwell or are injured it is important to choose the right NHS service to make sure you get the most appropriate treatment. Choosing the right care, first time means that you and your family will get the best treatment available to you. It also allows busy NHS services to help the people who need them most.

Choosing the wrong service for your health needs can not only result in poor experiences in terms of having to access multiple services before finally getting the care you need, but can also lead to people using emergency services unnecessarily.  This can lead to real problems for emergency services having to deal with excessive numbers of patients.

We have developed a range of materials to help you make the right decision on which services you choose based on your symptoms.

Please see below and think about which option is best for you. Choosing the right care, first time means you will get the best treatment and allows busy NHS services to help the people who need them most.

Help and advice

Call 111 – it’s free and available 24 hours a day

When you call 111 you will speak with a trained advisor who will help you find the most appropriate health service or treatment for your needs.

They will have access to information about all the services close to where you are, along with details of things like opening hours.

If they feel you need urgent health care, they can make you an appointment at one of the urgent care centres in Scarborough or Malton.

All calls to 111 are free, including from mobiles.

You can also visit www.nhs.uk to find services close to where you are.

General care

Visit your local pharmacy or make an appointment with your GP

Your local high street pharmacy can provide confidential, expert advice and treatment for a range of common illnesses such as colds, flu, minor rashes and pain relief. They can also help answer any questions you may have about medication you are taking.

Many pharmacies are open late into the evening and all have a consultation room so you can speak in private. They may advise you to see your GP.

If you have an illness or injury that won’t go away, you should make an appointment to see your GP.

Your GP can provide a range of treatments and can also refer you to other health services if you need specialist advice or treatment.

In some cases your GP may be able to visit you at home.

Urgent care

Access the urgent care service by telephoning 111

The urgent care service in Scarborough and Ryedale operates 24 hours a day, 365 days a year. It is provided from two urgent care centres, one located at Scarborough Hospital and one at Malton Hospital. Home visits are also provided where appropriate.

The best way to access this service is by calling 111. They will give you an appointment to attend an Urgent Care Centre to reduce the time you have to wait at the centre. Alternatively, you can go to one of the centres during opening hours and wait to be seen.

The urgent care centre in Scarborough is open 24 hours a day, 365 days a year.

The urgent care centre in Malton is open from 9am to 8pm, 365 days a year for patients attending without a pre-booked appointment via 111.

Outside of these times, you can still call 111 and they will arrange for someone to see you during the night, at Malton Urgent Care Centre.

For more information about the new urgent care service please click here.

Emergency care

Call 999 for an ambulance or go to the nearest emergency department

You should only access emergency health services in medical emergencies, such as having difficulty breathing, chest pains or serious accidents.

Only using the emergency service for serious health needs ensures that people who genuinely need them get treated as quickly as possible.

The nearest emergency departments are located at Scarborough hospital and York hospital.

If you are unsure, please call 111 who will direct you to the most appropriate health service.

Further materials

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