Patients in the area covered by NHS Scarborough and Ryedale Clinical Commissioning Group (CCG) will be able to call a single telephone number to access round-the-clock care when a new improved model of adult community services launches next week.
Humber Teaching NHS Foundation Trust will offer a range of community services as well as health promotion and wellbeing advice in Scarborough and Ryedale from 1 May.
Patients will be able to access community nursing, specialist nursing, therapy services, dietetics, stroke and other services, with care personalised so they can remain in their own homes, and avoid admission to hospital where it is possible and safe to do so, in a ‘Home First’ approach.
At the heart of the new model will be front-line clinical teams working in partnership with GPs, local councils, the charity and voluntary sector and other key organisations.
NHS Scarborough and Ryedale Clinical Commissioning Group (CCG) Chief Officer, Simon Cox, said: “During the commissioning process, patients told us they wanted a model of care that is more joined-up, with better community services that reduce their chances of going into hospital and make it easier for them to be discharged home in the event they do have to go into hospital.
“Humber Teaching NHS Foundation Trust shares this vision and we're delighted they’ve used real patient experiences to help shape the new services.”
As part of the new model, every doctor, nurse or health worker looking after the patient will, subject to the patient’s consent, also be granted the same view of each medical record, ensuring patients do not have to repeat themselves whenever they seek treatment.
During the consultation period, patients felt strongly they should “only have to tell their story once”.
Julia Harrison-Mizon, Humber Teaching NHS Foundation Trust’s Care Group Director of Primary Care, Community, Children’s and Learning Disability Services, said: “We believe our patients will find our new services much simpler and easier to use and we also think they will be pleased they no longer have to repeat the details of their medical history or condition each time they see a different clinician.
“We’re passionate about delivering a truly integrated model of care, working alongside our partners on a range of services that we believe will have enormous benefits for patients in the Scarborough and Ryedale CCG area.”
The Trust will provide the services for up to seven years under the terms of an £80 million contract with NHS Scarborough and Ryedale CCG.
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