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‘Encouraging start’ for Humber Trust’s new model of community care in Scarborough and Ryedale

The new adult community care service in Scarborough and Ryedale received almost 1,800 referrals in its first four weeks, new figures have revealed.

Humber Teaching NHS Foundation Trust (FT) said it handled 1,787 referrals made via its Customer Access Service (CAS), a single point of contact providing access to round-the-clock care, between 1 and 28 May.

The Trust also revealed that 1,849 individual patients received 9,147 face-to-face contacts during the same period, with the third week (2,477) proving the busiest.

Dr Peter Billingsley, Associate Chairman of NHS Scarborough and Ryedale Clinical Commissioning Group, which commissioned the new service, said: “I am delighted that Humber FT has got off to such a strong start in delivering adult community services for the people of Scarborough and Ryedale.

“The fact patients can access community and specialist nursing, therapeutic services and support from dietetics and stroke professionals with just one phone call is a huge benefit. It means we are able to offer patients streamlined and joined-up care to meet their needs. This vastly improves quality of life and wellbeing as well as being able to keep patients at home, where appropriate, avoiding disruptive and unnecessary hospital stays.”

Julia Harrison-Mizon, Humber FT’s Care Group Director for Primary Care, Community, Children’s and Learning Disability Services, said she was pleased with the data and paid tribute to the staff involved. “These figures show our new system is performing well,” she said, adding that “all of our staff deserve our thanks for their hard work.

“Although it’s still early days, we’ve made an encouraging start and now need to keep up the momentum to ensure we continue delivering the best possible service to our patients.”

The figures show the Trust’s CAS received 3,134 phone calls during the first four weeks of the contract, with the number peaking in the second week (884). Staff transferred 4,140 patients and have since registered a further 1,568 patients on the Trust’s electronic patient record system - SystmOne.

Patients can access services including community and specialist nursing, therapeutic services, dietetics, and stroke. They all receive personalised care designed to keep them in their own homes whenever it is possible and safe to do so.

The Trust’s front-line clinical teams are delivering the services by working with GPs, councils, the charity and voluntary sector and other key organisations.

Mrs Harrison-Mizon added: “Our partners have all played their part in helping us make a success of the launch. Working together more effectively is one of our key aims, and so far it’s going very well.”

The Trust will provide the services for up to seven years under the terms of an £80 million contract with its commissioners, NHS Scarborough and Ryedale Clinical Commissioning Group.

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